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How We Handle Your Personal Information

At top1to, your account data and payment details stay under our protection. Every piece of information you share — from your registered mobile number to your DANA, OVO, or GoPay wallet details — is handled with clear purpose and kept only as long as…

Account Data ProtectionE-Wallet Privacy: DANA, OVO, GoPayYour Rights, Clearly StatedData Retention PolicyContact Us to Request Changes

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HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply security measures across every layer of your account — from the moment you log in to the point your withdrawal is verified. Here is how we handle the four areas that matter most to your privacy.

Account Security Your account is protected with OTP verification on every login. We do not store your full e-wallet PIN or password. Session tokens expire automatically after inactivity to reduce unauthorised access risk.

Cookies and Tracking We use session cookies to keep you logged in across your mobile browser and to remember your preferred payment method — DANA, OVO, or GoPay. You can clear cookies at any time through your browser settings without losing your account.

Data Retention We keep your account data for as long as your account is active and for a reasonable period after closure, as required by applicable regulations. Transaction records linked to DANA, OVO, or GoPay are retained for audit purposes only.

Requesting Changes You can request to view, correct, or delete your personal data at any time by contacting our support team. We will confirm receipt and process your request in line with applicable local law and eligible region requirements.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Have a question about your personal data, want to request a correction, or need to know what information we hold on your account? Our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as quickly as we can — data requests are treated with priority.

Live Chat Open the chat window from your account page. Available around the clock for account and privacy questions, including data access and correction requests.

Email Support Send your privacy request to our support address. Include your registered mobile number so we can locate your account and respond accurately.

In-App Help Access the Help section directly from your mobile account. Submit a data request or report a privacy concern without leaving the app.

What This Privacy Policy Covers

top1to Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to all personal data collected when you access top1to through your mobile browser or any supported device. We collect information you provide directly — your name, contact number, and e-wallet identifiers such as your DANA, OVO, or GoPay account number — as well

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as technical data like your device type and session activity. We use this data to verify your account, process your transactions, and keep your wallet connections secure. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and
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GoPay is limited strictly to what those services need to complete your transaction. Access to top1to and the scope of this policy depends on local law and is available only where permitted in eligible regions. Players in Makassar and across Indonesia are subject to the same
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data handling standards described here. If you have questions about how your data is used, our support team is reachable around the clock.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about how top1to handles personal data. If your question is not here, reach out through live chat or email.

We collect your registered mobile number, name, and e-wallet identifiers — such as your DANA, OVO, or GoPay account number — along with device and session data needed to verify your identity and process transactions.

We share data only with payment processors like DANA, OVO, and GoPay, and only the minimum required to complete your transaction. We do not sell your personal information to advertisers or unrelated third parties.

Your data is retained while your account is active and for a period after closure as required by applicable regulations. Transaction records are kept for audit purposes and deleted when no longer legally required.

Yes. Contact our support team via live chat or email with your registered mobile number. We will locate your account and process your data access or deletion request in line with local law and eligible region rules.

Your DANA, OVO, and GoPay account references are used only to route transactions. We do not store full wallet credentials. OTP verification and automatic session expiry add further layers of protection to your account.

After account closure, we retain only the data required by applicable regulations — primarily transaction records for audit purposes. All other personal data is removed from active systems within a reasonable timeframe.

How We Handle Your Personal Information

Data Handling, Cookies, and Account Security

Contact Us About Your Data

Common Questions About Your Privacy

01 What personal data does top1to collect from my account?

02 Does top1to share my data with third parties?

03 How long does top1to keep my personal data?

04 Can I request to see or delete my personal data?

05 How does top1to protect my e-wallet information?

06 What happens to my data if I close my account?

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